bcd77 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how bcd77 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal information of users ("you", "the Player") who access or use the bcd77 website at bcd77.app and all associated services. bcd77 is committed to protecting your privacy and to handling your personal data with transparency, integrity, and care. This Policy is designed to help you understand what information we collect and why, and to inform you of the choices you have regarding your personal data.

By registering an account with bcd77, accessing the bcd77 platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the bcd77 platform.

Information We Collect

bcd77 collects personal information that you provide directly to us, information that is generated automatically when you use the platform, and in some cases information obtained from third-party service providers. The categories of personal data we collect include:

• Registration and identity data: your full name, date of birth, mobile number, and any government-issued identification documents submitted during KYC verification (such as a national ID card or passport copy).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as your bKash or Nagad account number in masked form), and transaction amounts in BDT. Full payment credentials are never stored by bcd77 — they are processed by our payment partners.
• Usage and behavioural data: pages visited on the bcd77 platform, games played, bets placed, session duration, device type, browser type, operating system, and IP address. This data is collected automatically via server logs and cookies.
• Communications data: the content of any messages you send to the bcd77 support team via email or chat, including enquiries, complaints, and account-related requests. These records are retained to help us resolve disputes and improve our support service.
• Preference and marketing data: your communication preferences (whether you have opted in or out of marketing communications), and any preferences you have set within your bcd77 account settings, such as preferred language or notification settings.

bcd77 collects only the minimum personal data necessary to provide the requested service. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data, except where national identity documents provided for KYC purposes contain such information as a matter of standard government document format.

How We Use Your Information

bcd77 uses the personal data we collect for the following purposes, each of which is necessary for operating the platform lawfully, safely, and effectively:

• Account creation and management: to register your account, verify your identity, maintain your account records, and enable you to log in, deposit funds, place bets, and withdraw winnings on the bcd77 platform.
• Transaction processing: to process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions associated with your account.
• Regulatory compliance and fraud prevention: to conduct KYC identity verification, carry out anti-money-laundering checks, comply with any applicable legal obligations, and investigate suspected fraudulent or prohibited activity on the platform.
• Customer support: to respond to your enquiries, process complaints, and resolve disputes in connection with your bcd77 account or any transaction conducted through the platform.
• Platform improvement and analytics: to analyse aggregated usage patterns across the bcd77 platform in order to identify technical issues, optimise the user interface, and develop new features and services that better serve our Bangladesh player base.
• Marketing communications: to send you promotional offers, bonus notifications, and updates about new games or features on the bcd77 platform, where you have provided your consent to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

Legal Basis for Processing

bcd77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing that is necessary to fulfil the contract between bcd77 and the Player (i.e., to operate your account, process transactions, and deliver the services you have requested).
• Legal obligation: processing that is required to comply with applicable laws and regulations, including anti-money-laundering obligations, KYC verification requirements, and any lawful instruction from a competent authority or court.
• Legitimate interests: processing carried out for purposes that serve bcd77's legitimate business interests, such as fraud detection, platform security, technical performance monitoring, and customer service improvement, where these interests are not overridden by your privacy rights.
• Consent: processing based on your freely given, specific, and informed consent, such as sending you marketing communications or promotional offers. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Disclosure to Third Parties

bcd77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment service providers: bcd77 shares transaction-relevant data with its payment partners (including bKash, Nagad, Rocket, Upay, and card networks) solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and in compliance with applicable regulations.
• Game and technology providers: third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive technical data (such as session tokens and anonymised player IDs) necessary to deliver their games on the bcd77 platform. These providers do not receive your full personal information.
• Legal and regulatory authorities: bcd77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful instruction from a competent authority. In such cases bcd77 will disclose only the minimum data required.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of bcd77's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled as a result.

All third parties with whom bcd77 shares personal data are required to implement appropriate technical and organisational security measures to protect that data and to use it only for the stated purpose. bcd77 does not permit its third-party service providers to use your personal data for their own marketing or commercial purposes.

Payment Data and Financial Security

bcd77 takes the security of your financial data extremely seriously. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to our payment processing partners using encrypted connections. bcd77 does not store your full mobile wallet PIN, full card number, CVV code, or any other complete payment authentication credential on its servers.

Transaction records retained by bcd77 include only the payment method type, a masked identifier (for example, the last four digits of a card number or a partially masked mobile number), the transaction amount in BDT, the transaction date and time, and the transaction status. These records are maintained for account management, dispute resolution, and compliance with financial record-keeping obligations.

Cookies and Tracking Technologies

bcd77 uses cookies and similar tracking technologies to operate the platform and improve the user experience. A cookie is a small text file placed on your device by the bcd77 website when you visit it. bcd77 uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the bcd77 platform to function. They enable core features such as account login sessions, shopping cart functionality, and security token management. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytical and performance cookies: these cookies collect anonymised data about how users interact with the bcd77 platform — for example, which pages are visited most often and where users encounter errors. This data is used to improve the platform. bcd77 uses this data in aggregate form only and does not use it to identify individual players.
• Functional cookies: these cookies remember your preferences within the bcd77 platform, such as your chosen language, to provide a more personalised experience during your visit.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling essential cookies will affect the functionality of the bcd77 platform and may prevent you from logging in or completing transactions.

Data Retention

bcd77 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes outlined in this Policy, to resolve disputes, to enforce our Terms & Conditions, and to comply with applicable legal and regulatory obligations. In practice, account data (including KYC documents and transaction records) is typically retained for a minimum of five years following account closure to meet financial record-keeping requirements.

Where personal data is no longer required for any of the above purposes, bcd77 will securely delete or anonymise it. Marketing preference data (including opt-in records) is retained only for as long as you maintain an active marketing consent relationship with bcd77. Withdrawing your marketing consent does not affect the retention of account and transaction data required for legal compliance purposes.

Your Privacy Rights

As a registered bcd77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bcd77 at [email protected] with the subject line "Privacy Rights Request" and your account username. bcd77 will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data bcd77 holds about you, together with information about how that data is used, where it is stored, and with whom it has been shared.
• Right to rectification: you have the right to request that bcd77 correct any inaccurate or incomplete personal data held about you. Where technically feasible, bcd77 will correct the relevant data within a reasonable period following receipt of your request.
• Right to erasure: you have the right to request that bcd77 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (if consent was the legal basis for processing), or where the data has been unlawfully processed. This right is subject to bcd77's legal obligations to retain certain data (for example, transaction records required for regulatory compliance).
• Right to restrict processing: you have the right to request that bcd77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and bcd77 is assessing whether its legitimate interests override your objection.
• Right to object to marketing: you have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid opt-out request, bcd77 will cease sending marketing communications to you promptly, and in any event within five business days.

bcd77 will not charge a fee for handling any privacy rights request. However, where a request is manifestly unfounded or excessive (for example, repetitive requests for the same data), bcd77 reserves the right to charge a reasonable administrative fee or to decline to act on the request.

Data Security

bcd77 implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the bcd77 servers, encrypted storage for sensitive personal and financial data, access controls limiting which bcd77 personnel can access player data, and regular security assessments of our platform infrastructure.

While bcd77 takes reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. bcd77 cannot guarantee absolute security of your data. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, bcd77 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the incident.

Children's Privacy

The bcd77 platform is strictly intended for adults aged 21 and above. bcd77 does not knowingly collect, store, or process personal data from any individual under the age of 21. If bcd77 becomes aware that personal data from an individual under 21 has been collected, it will take immediate steps to delete that data and to close the associated account. If you believe that bcd77 may have inadvertently collected data from a person under 21, please contact us at [email protected] immediately.

Marketing Communications

bcd77 will only send you marketing communications (such as promotional bonus offers, new game announcements, and seasonal promotions for events like Eid, Pohela Boishakh, or BPL season) where you have provided your explicit consent to receive such communications at the time of registration or at any later point through your account settings. bcd77 uses your registered mobile number or email address to deliver these communications.

You may withdraw your consent to receive marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Upon receipt of a valid opt-out request, bcd77 will process your request within five business days. Please note that withdrawing your marketing consent does not affect your ability to use your bcd77 account, and you will continue to receive transactional communications (such as deposit confirmations and withdrawal notifications) which are necessary for the operation of your account.

Changes to This Privacy Policy

bcd77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this Policy, bcd77 will endeavour to provide reasonable notice to registered players via the mobile number or email address associated with their account, or by posting a prominent notice on the bcd77 platform prior to the change taking effect.

The date of the most recent revision to this Policy is indicated at the top of this page. Your continued use of the bcd77 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must stop using the bcd77 platform and contact [email protected] to close your account.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how bcd77 handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within two business days.

Email us at: [email protected]